WHAT DOES ELECTRIC SCOOTER MODELS IN HYDERABAD MEAN?

Sooner or later my scooter showed an error that it would not move after like 15m and I took the customer care number and named them but nobody answered the call And that i took the scooter in a tempo van to the showroom from where we purchased the scooter after 9 times nobody identified as me I went towards the showroom but the vehicle was not howe